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Customer Care

Below you will find frequently asked questions.

  • Please allow 5-7 business/week days to ship.

  • Shipping charges is provided at checkout.

  • Customer is responsible for shipping charges if they approved to return items for exchange. 

  • Official BossQueens ensure safe shipping through the United States Post Office.

  • Tracking is provided via email.

  • Updates are provided during the purchase process.

Shipping Policy

Exchange Policy

  • Customers have up to 48 hours to submit a request for an exchange with Official BossQueens items purchased online.

  • Request should be sent via email or our contact form located below. 

  • Please allow 48 hours for a response.

  • All exchanges are at Official BossQueen's discretion. 

  • Refunds and/or returns are not accepted.

Still Need Assistance?

Try our Wix Chat, Customer Contact Form or other contacts listed below.

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